Watercare making waves with environmental gains

Share with your friends

Read the article

Roseline Klein - Head of Water Value, Operations Team - Watercare

Watercare is New Zealand’s largest water and wastewater service provider, supplying the Auckland region and the north of the Waikato with 365 million litres of drinking water and treating around 460 million litres of wastewater a day.

Over the past three years, the council-controlled organisation has rolled out an ambitious environmental programme of work, aimed at reducing its energy use and carbon emissions, and improving water efficiency. 

Roseline Klein, Head of Water Value in the Operations Team, has been at the forefront of this work, initiating the company’s climate change strategy and leading energy efficiency projects.

“Creating a sustainable future is what drives me. I am thrilled to work somewhere that has environmental values at the core of what it does every day.”

This year, Watercare has rolled out its climate change adaptation and mitigation strategy. Watercare is a signatory of the United Nations Sustainable Development Goals as well as the Climate Leaders Coalition. The company is aiming to reach net zero greenhouse gas emissions by 2050 through a combination of planting eight million trees, reduced infrastructure carbon, treatment process changes and energy improvement initiatives.

CEO Raveen Jaduram is passionate about reducing the organisation’s impact on the environment.

“A sustainable approach underpins our role as a lifeline services provider. We have our eyes wide open to the challenges of climate change. As a business, we are not only adapting but also doing our bit to reduce its impact by reducing our carbon emissions.”

In 2015, with the backing of Raveen and the leadership team, Watercare’s Board made ‘Fully Sustainable’ one of the four strategic priorities of the organisation. Energy is one of Watercare’s largest costs, at around sixteen million dollars annually. The team began to challenge the way energy was managed in their processes and in 2016 Watercare partnered with the Energy Efficiency and Conservation Authority (EECA), with a vision to be industry leaders in energy efficiency.

EECA Account Manager Amber Williams commends Watercare’s progress and commitment to achieving their targets.

“By working together for the last three years, we have helped Watercare achieve significant energy savings - and they are committed to at least match those savings again in the next three years. It has been inspiring to see them set targets to keep them accountable, and I commend Roseline and Raveen’s work to ensure that the culture around working towards more sustainable practices is seen as ‘business as usual’.”

Several key projects have helped Watercare reduce its emissions and improve its energy efficiency. A project is underway to ensure that both the Mangere and Rosedale wastewater treatment plants will be energy neutral by 2025. This involves changing treatment processes to decrease their energy requirements and increase energy generation to reach self-sufficiency. To achieve this, the team has  begun breeding anammox, a type of bacteria which shortcuts the chemical reaction in wastewater treatment.

As well as working on core processes such as pumping and aeration, Watercare has invested in electrifying vehicle fleet cars and installing solar panels, with three pilot schemes with a total of 329 kW solar panels installed. These are visible displays of commitment to sustainability that have created enthusiasm amongst Watercare’s staff.

This has created a ‘new norm’ for behaviours around sustainability, where staff feel they can actively highlight areas for further improvement and contribute. An energy efficiency revolving fund is about to be launched to enable every staff member to implement energy improvements.

“The key to the success of our energy efficiency projects has been staff engagement at all levels of the organisation; everyone is on board with our messages of sustainability, you don’t have to persuade them why it’s important – they just get it.”

Roseline knows that some businesses still regard energy efficiency as ‘nice to have’. “In the short term energy efficiency creates measurable savings; in the longer term it transforms the culture of an organisation of 900 staff managing $10 billion worth of assets. In a broader sense, Watercare is demonstrating that energy should be at the front of business strategy and an essential aspect of a successful operation. I believe this could be core business for more organisations in New Zealand, so that together we can reduce the effects of climate change in the long term.”

Related Links

 Work with staff to reach your goals

 Staff engagement - 6 key steps to success

 The benefits of engaging staff video

 Three key elements to successful staff engagement video

 Staff engagement - The working environment video

 Staff engagment - Working with trusted advisors video

 Use our Energy Management Journey tool

Related case studies

View more

Related videos